Turnaround
The turn around time on your order with AJ Screen Printing starts when you’ve paid in full, we have all information required to complete your order (all artwork, all fonts required, all shipping info, etc.) & your Mockups have been approved. Delay in receipt of *any* of this info could result in production delays. Our current turnaround time is 7-10 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of mock ups could also result in production delays. The most up-to-date turnaround time will be listed on your quote and invoice.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of AJ Screen Printing’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
Minimums
Minimums may very depending on artwork.
- 1-3 Ink Colors: 8 Pieces Minimum
- 4-6 Ink Colors: 25 Pieces Minimum
- Process Printing: Depending on Complexity, either 48 or 100 Pieces Minimum
If you have any questions about our minimums that cannot be answered in the information above or on our website, please contact us.
Terms
Orders must be paid in full before the order begins unless otherwise approved by AJ Screen Printing staff. If you pay via check, the turn around time clock on your order will not begin until your check clears.
Artwork
All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. AJ Screen Printing will not be responsible for poor quality printing due to poor artwork. AJ Screen Printing is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Art Approval | Order Proofing
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. AJ Screen Printing will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
Imprint Sizes
Unless otherwise specified, to fill up the space on the front of the shirt we typically print 12″ wide or 12″ tall (whichever comes first) on an Adult Garment. If we are printing on a Youth Garment, then we will drop this down to 11″ wide or 11″ tall (whichever comes first).
Screens
When we send you a quote, it will be an all inclusive price. That includes everything that is needed to print and complete the order (except shipping, if needed.) But please note that by default, like the rest of the industry we will use the same set of screens per design ordered; that is, the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for different item sizes, please let us know ahead of time. Each set of screens will be considered a different order, with pricing and minimums charged accordingly.
Additionally. on reorders of less than minimum quantity you may be charged for additional screens. After a job is completed we clear your screens to prep for the next job. If you are needing extra shirts for job we just printed you but cannot reach the minimum we try to help you out by keeping the same quantity pricing but may have to charge you screens fees.
Out of Stock Items
AJ Screen Printing is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Collar & Seam Printing
Although AJ Screen Printing has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints.
Hoodie Printing
Although AJ Screen Printing has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets or any other uneven surfaces. AJ Screen Printing will not be responsible for these inconsistencies.
Specific Measurements When Printing
Even though AJ Screen Printing has over 7 years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and AJ Screen Printing will not reprint or refund these shirts.
Changes to Your Order After Payment
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.
Cancellations & Restocking Fees
Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.
Must-Have Dates
AJ Screen Printing will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.
Shipping
AJ Screen Printing cannot be responsible for any shipping delays caused by the shipping company.
Holidays
Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- The Day After Thanksgiving
- Christmas Eve
- Christmas Day
- The Day After Christmas
- New Year’s Eve
Under-Runs & Spoilage
Due to the nature of this business, AJ Screen Printing will not be responsible for under-runs or spoilage up to 5% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).
Pricing
AJ Screen Printing reserves the right to change pricing without notice.
Garment Disclaimer
AJ Screen Printing is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Quality Assurance
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. AJ Screen Printing will not be responsible for errors with your order if notified after 72 hours of receiving the goods. AJ Screen Printing also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While AJ Screen Printing does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email sales@ajscreenprinting.com to submit your claim. If AJ Screen Printing is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.
If possible, we would like to have the misprinted items sent back to us for our own evaluation and learning process. AJ Screen Printing will not be responsible for any shirts sold or given away prior to returning the order.